Exhibitor Enquiries 1800 671 588

FAQ’s – Frequently Asked Questions

KEY EVENT INFORMATION

Opening Hours:

– Friday 25th September 2020: 8:30am – 4:00pm

– Saturday 26th September 2020: 8:30am – 5:00pm

– Sunday 27th September 2020: 8:30am – 4:00pm

Tickets: Adults $12, Seniors Card $10, Children under 16 FREE.

Venue: Sunshine Coast Stadium, Nicklin Way, Bokarina, Sunshine Coast, Queensland.

Is this event Covid Safe?

This event is running under a COVID Safe Event Plan approved by the Sunshine Coast Public Health Unit. All patrons will need to abide by the COVID Safe rules as set out to attend this event. All patrons will need to pre-purchase their tickets online and complete a short COVID Safe questionnaire. If you do not pass the questionnaire or do not wish to comply with the COVID Safe rules, then you will not be permitted within this event. It is illegal to supply false information.

Can I purchase tickets at the event?

No, due to COVID Safe practices, all tickets must be pre-purchased online.

Why are tickets only available online?

Tickets are only available online to reduce contact points and to record patron contact details in line with Covid tracing requirements. This is the new normal and a requirement under COVID Safe Event Plan.

Is there any entry cost?

Yes, adults $12, Seniors Card $10, children 16 and under are free with an adult.

Can I get a multiple day ticket?

Yes, there are multiple day tickets available at a discounted cost. Adults $18, Seniors $15 and children 16 and under are free with an adult. Please note all patrons (including children) must register due to COVID-19 contact tracing requirements.

I have not received my tickets

To re-send your tickets visit: https://tickets.lup.com.au/help/resendticket/1770

For help, including delivery, lost tickets and issues visit: https://tickets.lup.com.au/help/requesthelp/1770 

Do carers to a Companion Card Holder have to pay?

A paid or unpaid assistant or carer assisting the holder of a current Companion Card are admitted FREE. To apply for your free pass you will need to contact the Australian Events office on a weekday prior to the event opening (07 4634 7288) or visit the site office during the event. All careers will need to complete the online ticketing questionnaire to receive the pass.

How do I get to the event?

The event is held at the Sunshine Coast Stadiums, Nicklin Way, Bokarina, Sunshine Coast, Queensland. For more details, click here.

Is there parking available at the event?

Yes, parking is available within the venue. Please note that the venue charges fees for parking. For information about parking at the event, click here.

What are the opening hours?

Friday 8:30am – 4:00pm, Saturday 8:30am – 5:00pm & Sunday 8:30am – 4:00pm

How do I get a copy of the Event Guide?

The Event Guides will be available online and at the event entrance.

Is there a list of exhibitors?

Yes. The list of exhibitors can be found in the Event Guide and online here.

How do I know when the entertainment is on?

All entertainment running times are published in the Event Guide and on the event website closer to the event date.

Is there food available at the event?

Yes there are a number of different food stalls at the event.

Are pets allowed at the event?

No dogs or other animals are allowed within the event (excepting registered guide, hearing or assistance dogs). For details on conditions of entry, click here.

Can I Smoke at the event?

No. Smoking (inlcuding e-cigarettes) inside the event precinct or within 10 metres of the event entrances is prohibited.